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Fantastic Customer Service

PostPosted: Thu Apr 02, 2009 8:39 pm
by Sping
I decided that after four years of ownership my Vert was in need of some serious tlc.

Cue weeks of scouring the forums for info and getting up to date with what's happening in the land of the S197.

And then I saw the £40 service from Dave's Hertford Tyres and Exhausts. Always with an eye for a bargain I booked the car in the same day. Well, after the 260 mile round trip, all I can say is that is the best £40 quid I have ever spent.

Joking aside, what started as a purchase for some new indicator lenses morphed into a full service and all I can say is what fantastic service. Dave is a top top guy and will really look after you without lifting your leg. I basically went for the full monty, brake fluid change, air con charged etc etc and for once the service work had a noticeable effect on the car e.g. I froze my nu*** off and the brake pedal feel is night and day now, I even think my mpg's getting better. That can't be true can it?

Dave even had time to properly align my Muff Diver exhausts which had been fitted, at considerable expense I might add, by another respected mustang garage who had made a right pigs ear of the fitment resulting in, from behind, a cross eyed squint. The trip was worth getting that fixed alone!!! Anyone else here who could have lived with that for two years?? I hang my head in shame.

I also had the pleasure of meeting Pete aka Jainser who turned up with his stunning Bullit, pictures do not do these cars justice and Pete's replete with 20" Bullits was gorgeous. For the first time in a long time, I think since Trefor Jenkins from next door got the Captain Scarlett SPV vehicle for Xmas, I had pangs of envy. Lovely, lovely car.

Oh, I almost forgot, included with every service is a special trip in Dave's Mustang. For this I recommend rubber pants with industrial strength elastic, I did not know Mustangs can be made to go this fast and handle so well. Truly awesome!!
:pray

Re: Fantastic Customer Service

PostPosted: Thu Apr 02, 2009 8:54 pm
by GrabberGT
Dave,
Can you please open a garage in the midlands please, around the Derby area would be just fine.
Thanks :D

Re: Fantastic Customer Service

PostPosted: Thu Apr 02, 2009 8:56 pm
by Twin Turbo
Nice to see a happy customer. Well done, Dave.

:)

Re: Fantastic Customer Service

PostPosted: Thu Apr 02, 2009 9:38 pm
by ozza
What a nice post. :)

Re: Fantastic Customer Service

PostPosted: Thu Apr 02, 2009 9:48 pm
by jainser
Result for me, went to see Dave and his Mustang and saw Gary and his convertible as well. Also had a quick lesson from Dave on where to jack up my car. Thanks mate.

Re: Fantastic Customer Service

PostPosted: Thu Apr 02, 2009 9:56 pm
by hertfordtyres
Pete

thats not a problem, as i said, our place is always open and im glad we could help, as Gary has already said, and its not often i say this

i love your bullit !!!!!

even my Technicain - Chris who is Vw mad loved your car.

Gary,

What can i say, i feel embarrassed now, all i did was what i do for any of our customers, make sure they get treated fairly

well not the ride in the mustang :oops:


Thanks from both Gill & Myself

We are so glad you found our services both helpfull and friendly

Look Forward to seeing you again

Dave

Re: Fantastic Customer Service

PostPosted: Thu Apr 02, 2009 10:59 pm
by grahamngillian
You can see that Dave is a genuine guy every single day on here. He is always dishing out advice, and damned good advice as well it seems.

I always look for posts with his name on it first. Keep it up Dave you are a credit to your profession

Re: Fantastic Customer Service

PostPosted: Fri Apr 03, 2009 8:26 am
by hertfordtyres
:oops:

Thanks guys

I always worry when a customer leaves, did i do enough, was i to expensive, will they come back, infact i worry every night and go over the cars we had in that day, even been known to pm, or email people asking if they got home ok, or was the car repairs to there satisfaction.

I know if i help just one person every day, i (our garage) can and will make a difference

but this - this makes me feel very humble,

and rather than sitting back and now thinking ive got it right,

I must, sorry WILL try even harder.

Re: Fantastic Customer Service

PostPosted: Fri Apr 03, 2009 8:28 am
by hertfordtyres
GrabberGT wrote:Dave,
Can you please open a garage in the midlands please, around the Derby area would be just fine.
Thanks :D



well theres a few shows like Newbury, you could always come to me and then do a uk Tour :D

Re: Fantastic Customer Service

PostPosted: Fri Apr 03, 2009 12:54 pm
by hertfordtyres
just showed my boys at work this post, there all on a high,

thanks guys - good morale booster.

as i said to them

"its what you do that counts"

and

"its what you do that makes me proud"


so dinner is on me today ;)

dave

Re: Fantastic Customer Service

PostPosted: Fri Apr 03, 2009 7:22 pm
by gt.phil
well done Dave, you could also open a garage in the Notts area. :)